How Raptech handles your information.

Introduction

Raptech.ai, operated by Raptech Inc. and its related entities ("Raptech," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit forms, request information, use our services, or interact with us.

This policy applies to information collected through:

• Our website, including raptech.ai and related pages.
• Contact forms, inquiry forms, demo requests, and discovery call requests.
• Email, phone, online meetings, and other business communications.
• Marketing, sales, support, and customer success interactions.
• Raptech software, services, platforms, or customer environments, where applicable.

If you are using Raptech software as part of a customer organization, your organization may control certain data and usage permissions. In such cases, your organization's policies may also apply.

Information We Collect

We may collect the following types of information.

Information you provide directly

This may include:

• Full name
• Work email address
• Phone number
• Company name
• Job title
• Country
• Annual revenue range
• Details you submit through "How can we help?" or similar message fields
• Information shared during discovery calls, demos, support conversations, or email communications

Business and workflow information

When you contact us about Raptech services, you may share information about your business processes, workflows, software needs, users, departments, approvals, reports, controls, integrations, or implementation requirements. This may include information related to:

• ERP, CRM, SCM, accounting, inventory, production, project, or reporting needs
• Current software systems
• Operational challenges
• Implementation requirements
• Business process gaps
• User roles and approval workflows

Website and usage information

When you visit our website, we may automatically collect limited technical and usage information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website or source
• General location based on IP address
• Cookies or similar tracking data

Customer and service information

If you are a customer or authorized user of Raptech services, we may collect information needed to configure, support, secure, and improve the service. This may include:

• User account details
• Role and access information
• Support requests
• System usage logs
• Configuration details
• Implementation and training information
• Data required to deliver contracted services

We do not intentionally collect sensitive personal information through our public website forms. Please do not submit sensitive personal, financial, health, government ID, or confidential third-party information unless specifically required and covered by a separate agreement.

How We Use Information

We use personal and business information for the following purposes:

To respond to inquiries

We use your contact details and message content to respond to your questions, demo requests, discovery call requests, or service inquiries.

To understand your business needs

We may use the information you provide to understand your workflows, software needs, implementation requirements, and possible fit with Raptech services.

To provide products and services

For customers, we use information to configure, implement, support, operate, maintain, and improve Raptech software and related services.

To communicate with you

We may contact you by email, phone, or other business communication channels regarding your inquiry, discovery calls, demos, proposals, implementation discussions, service updates, support requests, or relevant Raptech products and services.

To improve our website and services

We may use website analytics, usage information, support feedback, and customer interaction data to improve website content, user experience, product features, implementation processes, and service quality.

To send marketing communications

Where permitted, we may send relevant updates, articles, product information, case studies, videos, or event information. You can opt out of marketing emails at any time.

To protect security and prevent misuse

We may use information to monitor, secure, troubleshoot, prevent fraud, detect unauthorized access, and protect Raptech, our customers, users, and systems.

To comply with legal obligations

We may use information to comply with applicable laws, regulations, contracts, legal processes, or enforceable governmental requests.

How We Share Information

We do not sell your personal information.

We may share information in the following limited situations:

With Raptech group entities and teams

Information may be shared internally with Raptech teams involved in sales, implementation, support, customer success, product, operations, finance, or management.

With service providers

We may share information with trusted service providers that help us operate our business, website, software, communications, hosting, analytics, CRM, marketing, support, or payment-related activities. These providers are expected to use information only for the services they provide to us.

With implementation or integration partners

Where required for a customer project, and with appropriate business context, information may be shared with authorized partners, consultants, or vendors involved in implementation, integration, support, or service delivery.

With your organization

If you use Raptech services through your employer or organization, certain information may be available to authorized administrators or representatives of that organization.

For legal or security reasons

We may disclose information if required to comply with law or legal process, enforce agreements, protect rights, safety, or property, investigate fraud, security issues, or misuse, or respond to lawful requests by public authorities.

In business transfers

If Raptech is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website traffic, and measure marketing performance.

Cookies may help us understand:

• Which pages visitors view
• How visitors reach our website
• Which content is useful
• How forms and calls-to-action perform
• How to improve website performance

You can control cookies through your browser settings. If you disable cookies, some website features may not work as intended. If we use third-party analytics, advertising, or tracking tools, those tools may collect information according to their own privacy policies.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The nature of your inquiry
• Whether you become a customer
• Contractual requirements
• Legal, tax, accounting, or reporting obligations
• Support and implementation needs
• Security and audit requirements

When information is no longer needed, we may delete, anonymize, or securely archive it.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

• Access controls
• Role-based permissions
• Secure hosting practices
• Monitoring and logging
• Internal security procedures
• Limited access to business information
• Reasonable safeguards for customer environments

No method of transmission or storage is 100% secure. While we work to protect information, we cannot guarantee absolute security.

International Data Transfers

Raptech operates across multiple regions and may process information in countries where we, our affiliates, service providers, or partners operate.

Your information may be transferred to, stored in, or processed in countries outside your country of residence. These countries may have different data protection laws.

Where required, we take appropriate steps to protect personal information transferred internationally, including contractual, technical, and organizational safeguards.

Your Privacy Choices and Rights

Depending on your location, you may have rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of certain personal information
• The right to object to or restrict certain processing
• The right to request a copy of your information
• The right to opt out of marketing communications
• The right to withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@raptech.ai. We may need to verify your identity before responding to a request.

California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws. These may include:

• The right to know what personal information we collect, use, disclose, or share
• The right to request deletion of personal information, subject to exceptions
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information, where applicable
• The right to limit use of sensitive personal information, where applicable
• The right not to be discriminated against for exercising privacy rights

Raptech does not sell personal information in the traditional sense. If Raptech uses advertising or analytics tools that may be considered "sharing" under applicable California law, we will provide appropriate choices where required.

To submit a California privacy request, contact us at privacy@raptech.ai.

GDPR / EEA / UK Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have additional privacy rights.

Where applicable, Raptech may process personal information based on one or more lawful bases, such as:

• Your consent
• Performance of a contract
• Steps taken before entering into a contract
• Compliance with legal obligations
• Legitimate business interests, such as responding to inquiries, improving services, securing systems, and supporting customers

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@raptech.ai.

Children's Privacy

Raptech services and website content are intended for business users and are not directed to children.

We do not knowingly collect personal information from children under 13 or the applicable age of consent in your jurisdiction.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Third-Party Links

Our website may include links to third-party websites, tools, videos, articles, social media pages, or partner resources.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing information to them.

Email Communications & Marketing

If you submit a form, request a demo, download content, or contact us, we may send you relevant business communications.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing, we may still send transactional or service-related communications, such as responses to inquiries, support updates, implementation messages, or account-related notices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations.

When we update the policy, we will revise the "Last Updated" date at the top of the page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how Raptech handles personal information, please contact us.

Privacy inquiries

privacy@raptech.ai

Sales & general inquiries

sales@raptech.ai