Raptech.ai helped Pacer create a customized procurement, inventory, order management, and vendor-managed inventory system around the way its lab operations and client facilities actually work.
Pacer supports laboratory operations with procurement, consumable supply chain management, and vendor-managed inventory services for research and life-science lab environments. Their work involves managing critical lab consumables, reagents, media, hazardous chemicals, and replenishment workflows across client facilities.
As their vendor-managed inventory services expanded, Pacer needed a more connected system to manage procurement, inventory visibility, replenishment, vendor coordination, reporting, and external client access.
Pacer's procurement and inventory workflows relied heavily on spreadsheets, emails, calls, and isolated tracking systems. As the business expanded its vendor-managed inventory services, the team needed a more integrated platform to manage stock, orders, vendors, client locations, and reporting.
Replenishable inventory was managed manually, making it difficult to maintain accurate stock levels and reorder points.
Stock visibility across multiple locations was limited, creating discrepancies between actual and recorded quantities.
Vendor coordination was handled through emails and calls, making supply status and delivery schedules harder to track.
Consumption and replenishment reporting required significant manual effort, delaying procurement decisions.
Purchase orders, receipts, and usage data were not centrally connected across client sites.
Product movement was difficult to monitor, increasing the risk of excess stock or shortages.
Client requests for inventory visibility could not be fully supported because external stock access was limited.
Low-stock and expiring consumable alerts were not automated.
NetSuite data needed to be manually reconciled because the systems were not integrated.
Raptech worked closely with Pacer to implement a customized solution shaped around the lab operations workflow, vendor-managed inventory process, client facility requirements, and reporting needs.
The system tracks consumable stock, supports reorder needs, and enables alerts for low-stock or expiring items.
The platform manages suggested, open, and delivered orders with synchronized data, editable forms, and automated status updates.
Dashboards provide visibility into stock levels, supplier activity, client-specific consumption, demand patterns, and replenishment needs.
The solution supports secure client-side access and integration with NetSuite for improved data consistency and scalable inventory control.
During implementation, Pacer collaborated closely with Raptech to validate requirements, configure the system, and test workflows against real lab operations. Raptech supported pilot testing, training, phased rollout, feedback cycles, and hypercare to ensure the system aligned with Pacer's operational model.
The implementation focused on maintaining business continuity while moving from manual tracking to a more automated, digital procurement and inventory environment.
By digitizing procurement workflows and automating replenishment, Pacer improved visibility, coordination, and control over vendor-managed inventory operations.
Raptech's Procurement and Inventory Automation module has transformed the way we manage stock across our lab facilities. What once required hours of manual tracking and coordination now happens instantly with complete visibility and control.
Whether you manage vendor inventory, replenishment, procurement, stock visibility, order tracking, or reporting, Raptech.ai can help create software around your real workflow.
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